Drake Software — Drake Tax

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Support/Training & Help System -- 5 Stars
The Drake tax program includes a traditional Help utility that also provides task-sensitive assistance along with right-click access to line-specific instructions. Drake’s customer support has been heralded by its users as very responsive, with the company providing free phone-based and online support, a print copy of the user manual and a variety of interactive training options. The company’s website provides additional support features, including marketing assistance and tax news, while a user forum allows professionals to interact with each other.

Relative Value -- 4.5 Stars
Drake offers a comprehensive tax system that also includes tools for performing most of the associated practice management tasks that tax firms must do, from billing and client communications, to appointment scheduling and document management. The program can also help practices move into additional client services with the inclusion of tax planning and write-up with payroll. Drake is ideal for smaller practices looking for an all-in-one solution that can get them up and running with everything they need, at one affordable, flat-rate cost. The inclusion of a basic company website and e-mail account is also a nice addition for such practices.

2008 Overall Rating: 4.5 Stars